12788 Ross Place, V3V 6E1 Surrey, Canada
#10 of 16 hotels in Surrey
Guests' ChoiceBased on 94 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.5
Facilities
8.5
Staff
8.4
Value for money
8.3
Free WiFi
7.5
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End of dialog contentReviewed: 3 June 2024
Alex
United StatesThe location was hard to find and tucked away. The "staff" (a single individual) was rude and made inappropriate comments. The facilities felt like a converted garage and looked NOTHING like the picture posted. Our room was hot and did not come with a fan or even a window to open. The restroom was detached from our room and shared between all the guests. We were also told to not throw toilet paper into the toilet. We were not told about the restroom situation prior to checking into the room. When we went out for lunch and returned, we were locked out of the "building" and forced to wait for someone to come and unlock the house. There is parking listed, however it really is just someone's driveway with no more than 3 spots (one of which is used by the owner). Around 11pm on the first night, we could hear the garage door opening from our bed. They advertised a usable kitchen, but did not have any pots or pans and no silverware to use. The only plates were small paper ones. There is a shared fridge which wasn't cleaned. I would recommend removing this listing to save someone else from a terrible experience.
Not much of anything
Stayed in May 2024
Reviewed: 3 June 2024
Luccin
GermanyAll was great
Stayed in June 2024
Reviewed: 3 June 2024
Pounam
United StatesI felt like at home and the owners or President were so friendly and welcoming. He called him before arrival and a guided us how to pay ahead because we noticed they only make it fully booked for the people to pay ahead for Friday and Saturday as a limit number of the rooms they have.
Stayed in June 2024
Reviewed: 2 June 2024
Sins
AustriaGood room Clean good amenities Full kitchen Lovely huge garden Sport yard
Stayed in June 2024
Reviewed: 2 June 2024
Oly
FranceI am satisfied
Stayed in May 2024
Reviewed: 2 June 2024
Pubeh
GuineaSuper beautiful and clean Very professional hosts and Mananger’s at charge
Stayed in May 2024
Reviewed: 1 June 2024
Twinkle
IndiaVery good 👍
Stayed in May 2024
Reviewed: 1 June 2024
Omid
AfghanistanGreat family type of neighborhood Great
Stayed in May 2024
Reviewed: 1 June 2024
Paia
ItalyThe best private suite for two with kitchenette in front of room and living room is rare to find We highly suggest it We paid over the phone
Stayed in May 2024
Reviewed: 1 June 2024
Sara
IranWe loved it
Stayed in May 2024
Reviewed: 1 June 2024
Pagana
United KingdomHenry and me saw photos on line and decided to book it Upon arrival we were received warmly Be sure to call them on your arrival Payment was easy over the phone few days ahead we paid We could wait and pay interact too
Stayed in May 2024
Reviewed: 1 June 2024
Lyma
AlgeriaWonderful Well kept and clean Super nice lady Mansnger Good price
Stayed in May 2024
Reviewed: 1 June 2024
Canata
AustriaI was so it was very precious spacious place. We had a good post to allow us to get in and enroll us
Stayed in May 2024
Reviewed: 31 May 2024
Katayoin
United KingdomWe just wanted to have a private suite to rest over which is one of the sweet hear all of us, got good sleep 😴
Stayed in May 2024
Reviewed: 31 May 2024
Dr
United KingdomMore I say I can not even express how pretty is inside It appeared as Minsk big mansion to us at 1st but inside on Very important Floor for guests suites are superb Highly recommended it They noticed that our card on the floor was not visible to them so they could not charge us. Be sure that every time after sending the request even if you receive confirmation text or email you call them to prepare for your payments completely It is actually by prepayment for Some days of week as of Thursday, Friday, Saturday we are the regular Silvino and me know their regulation
Stayed in May 2024
Reviewed: 31 May 2024
Sonya
CanadaThe photos on the website are different than the bedroom we stayed in. The host did say over the phone that the room would have no window, which was fine by us, but there’s a bit of misrepresentation. However, the facilities were clean and it was alright for the evening. This was not the main issue with our stay, however. I booked on booking.com, and paid the host in cash - everything was fine until then. However, when checking us in, the host was making small talk. She then asked where we are from. I said Canada, and my partner indicated that he’s Indigenous. The host then proceeded to make a sound with her hand over her mouth (the one seen used by Native Americans in the movies), which was inappropriate. She then said, about my partner, something along the lines of - ugly on the Outside, good heart. I thought she was joking, I was unsure what to say, and she then said he’s handsome. This was incredibly inappropriate, as well as strange exchange. But the property itself was alright, I just think in this day and age, anyone in the hospitality industry should be much more professional.
The location of the property was good.
Stayed in May 2024
Reviewed: 29 May 2024
Olympia
BrazilLove it 🥰 Love ❤️ room Love garden Love city
Stayed in May 2024
Reviewed: 29 May 2024
Singh
MauritaniaWe booked suite Only book suites on top level to see beauty of palace 1st floor is standard but top level is marvelous
Stayed in May 2024
Reviewed: 29 May 2024
Butil
United KingdomMy little Ketto, age 4 and 12, and my friend and wife, and he wanted to spend a good time in city do you want it to be sure I told Mutale what it cost for us was about $1200 per day so we decided to book the cheaper one and take it to the Salus Hotel. The price was very good about 800 and the book too sweet wants to eat for my friend about 300 and for my family 500 so in that case we had our own privacy suites was clean but a nice location. The host was very nice
Stayed in May 2024
Reviewed: 29 May 2024
Salma
United StatesAll of us had great memories and stayed great sleep Great super hosts Great location Super clean
Stayed in May 2024
Reviewed: 28 May 2024
Poput
CyprusThe best stays luxury inside Appropriate location Very family based area Outside seems it is a mansion but actually it is two property attached and you must book VIP suites to have access to luxury type of stay Economic room are other property on the same land So I suggest you ask for VIP suite to enjoy the Royal type of class and elegancy Nail and me really enjoy it. Thanks for everything.
Stayed in May 2024
Reviewed: 28 May 2024
Khorram
CanadaI barely have time to write three games or hotels. This minute Hotel was exceptional. Actually it is a big mansion and belong to Ru Liu royal family and other royals so it is a palace as we noticed people loved being here and we had a condo curiosity to see how little your family type of living is so they booked a VIP floor on the third level private suite the price was reasonable to 250 per day for two people. We enjoyed all aspects
Stayed in May 2024
Reviewed: 28 May 2024
Julio
United StatesThe property is abandoned, dirty ansecure, etc
I don't like it at alll
Stayed in May 2024
Reviewed: 28 May 2024
Eden
United StatesOur room was superb We paid them on the phone 📞 We called them to be sure they have the room we want and hit the price abd paid few days before arrival Room was pretty and cleaned We are happy
Stayed in May 2024
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