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  5. Reviews of Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel

Reviews of Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

No 22, Menara 8, 50450 Kuala Lumpur, Malaysia

#26 of 497 hotels in Kuala Lumpur

Guests' Choice

Review Score

Based on 101 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.1

  • Facilities

    9.1

  • Staff

    9.2

  • Value for money

    8.8

  • Free WiFi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 9, 2024

    8.0
    Nice hotel, 3* breakfast
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was very busy and the western options were limited; we had it on the first day but didn't go back for the second and third morning. I expected better in terms of choice and quality. The bacon is fake, chicken sausage and both were not replenished so i waited a long time for not very nice food. The egg station was busy as a member of staff was standing there with around 10 orders from other tables. I ended up just having toast and fruit. Quite far from the nearest metro Views from some rooms are poor - at the back of the hotel it is surrounded by large buildings so it kind of feels closed in but we spent little time in the room so it didn't bother us.

    Very little road noise Excellent staff Close to Petronas Towers Safe provided Comfy bed Tea/Coffee/Water/Toiletries provided Good sized room, modern Cleaning done consistently and to good standard

    Stayed in May 2024

  • Reviewed: May 3, 2024

    10
    Fantastic
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Everything 10 out of 10

    Stayed in April 2024

  • Reviewed: April 28, 2024

    9.0
    lovely, worth it and would come back again
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 3 nights

    the hotel breakfast was quite underwhelming. though there was a good variety most of the food was stale or didn't taste good. restaurant staff were also friendly yet inattentive, forgetting our requests

    it was very clean and the room was beautifully furnished – everything i had hoped for a luxurious weekend staycation. the room was absolutely gorgeous, lovely bathroom and i especially enjoyed the rounded couch and coffee table where we could have our takeaway.

    Stayed in April 2024

  • Reviewed: April 23, 2024

    9.0
    An excellent and pleasant experience..
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 5 nights
    • Submitted from a mobile device

    I think everything was in order.

    Breakfast was excellent with a wide variety of dish choices...staff was there to help explain and bring required drinks and food..

    Stayed in April 2024

  • Reviewed: April 19, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing, everything was just perfect.

    Extremely friendly, courteous and helpful staff. Especially Ryan. Excellent facilities, Extremely well presented and clean everywhere in the hotel. Excellent rooms and very comfortable bed. Lovely pool and only a short walk from the towers and shopping malls.

    Stayed in April 2024

  • Reviewed: April 17, 2024

    10
    It was an oasis of peace in a busy bustling city.
    • Leisure trip
    • Family with young children
    • 2 Twin Standard
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Breakfast was so good and so much to choose from. The staff were so lovely and friendly. Nothing was too much trouble.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    9.0
    Value for money.
    • Leisure trip
    • Family with young children
    • 1 King Standard
    • Stayed 2 nights

    Room could have been a little bigger but they were very modern and clean

    Location and breakfast were great. The rooms were new and pretty well maintained

    Stayed in April 2024

  • Reviewed: April 8, 2024

    9.0
    Good experience
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 2 nights
    • Submitted from a mobile device

    Basically none

    Service is the best

    Stayed in March 2024

  • Reviewed: March 27, 2024

    10
    You will enjoy your trip staying in crowne plaza
    • Leisure trip
    • Family with young children
    • 1 King Standard
    • Stayed 6 nights
    • Submitted from a mobile device

    Staff are very kind and helpful, it’s located in very nice location and it’s very clean.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 1 night
    • Submitted from a mobile device

    Clean room, comfortable bed, big bathroom. Good breakfast , nice staff.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    9.0
    Nice clean comfortable rooms, friendly helpful staff
    • Leisure trip
    • Family with young children
    • 1 King Standard Accessible
    • Stayed 3 nights
    • Submitted from a mobile device

    one of our rooms had a lingering odour but the staff quickly helped us to change room. we were also alerted the night before on the hotel’s plan to test fire alarm the next morning. didn’t expect it to take so long so it affected our rest. could have been done at after noon when most are either away or already awake.

    New, spacious room, v clean and comfortable, good value for money. gorgeous bathroom. Bidet available. Lovely staff who were friendly and ready to help.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    10
    Brilliant city break, loved this hotel and Malaysian hospitality. Club lounge access rooms particularly recommended, gr
    • Leisure trip
    • Travelers with friends
    • 1 King Standard Lounge Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing at all

    Superb new hotel, everything pristine and amazing service by staff.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nope

    Everything

    Stayed in January 2024

  • Reviewed: March 4, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 3 nights
    • Submitted from a mobile device

    Room service were slow to answer, however ordering food through the hotel app was straightforward

    Newly opened, very clean, comfortable, centrally located. Breakfast was included and had a huge variety to choose from.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • 1 King Standard High Floor
    • Stayed 3 nights
    • Submitted from a mobile device

    No plug in the bathroom to dry hair.

    Really enjoyed our stay! Great staff, lovely room and good facilities ' the buffet breakfast was fab! Would definitely recommend and stay again. Booked last minute so probably paid more than if done so in advance but didn't detract from a great visit!

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Overall it was a nice stay. In next trip, I prefer to stay in IHG hotels.
    • Business trip
    • Solo traveler
    • 1 King Standard
    • Stayed 2 nights

    Need little care about the facilities provided in Bath room. The containerr of body wash were empty.

    Breakfast spread was good. Somehow I believe some more Indian varieties will be enjoyable to the travellers like us.

    Stayed in February 2024

  • Reviewed: March 3, 2024

    10
    Luxury hotel at an affordable price
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 2 nights
    • Submitted from a mobile device

    I was happy

    Amazing new hotel, definitely worth a stay, the rooms have been designed well. I just hope the maintenance can be kept up

    Stayed in February 2024

  • Reviewed: February 29, 2024

    10
    Excellent hotel! Nice people
    • Leisure trip
    • Travelers with friends
    • 2 Twin Standard High Floor
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Breakfast

    Stayed in February 2024

  • Reviewed: February 29, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 2 nights
    • Submitted from a mobile device

    As the hotel is pretty new some processes are not always running smooth, but staff is very friendly and helpful.

    Wonderful breakfast 10+

    Stayed in February 2024

  • Reviewed: February 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • 1 King Standard High Floor
    • Stayed 1 night
    • Submitted from a mobile device

    NIL

    good service and i like the breakfast so much

    Stayed in February 2024

  • Reviewed: February 25, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • 1 King Standard
    • Stayed 3 nights
    • Submitted from a mobile device

    -

    Very clean, everything is perfectly comfortable and beautiful! The room is small, but happy with the view of the city. The staff is very polite and helpful with all questions.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • 1 King Premium
    • Stayed 3 nights
    • Submitted from a mobile device

    Slow house keeping.

    Cleanliness and rooms very spacious

    Stayed in February 2024

  • Reviewed: February 20, 2024

    10
    Great stay enjoyed the hotel and staff. Breakfast was fantastic.
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 4 nights
    • Submitted from a mobile device

    Nil

    Everything

    Stayed in February 2024

  • Reviewed: February 18, 2024

    9.0
    Lovely stay!
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 3 nights
    • Submitted from a mobile device

    NA

    Booked on behalf of my in-laws and they loved their stay in this newly opened hotel! Rooms were very comfortable, staff were warm and they really enjoyed the breakfast spread.

    Stayed in February 2024

Showing 1 - 25

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