800 Pittsford-Victor Road, Bushnell Basin, NY 14534, United States
#1 of 1 hotels in Bushnell Basin
Guests' ChoiceBased on 69 hotel reviews
8.0Cleanliness
8.8
Comfort
8.6
Location
8.8
Facilities
8.0
Staff
8.9
Value for money
7.8
Free WiFi
7.5
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Showing 1 – 25
Reviewed: 26 December 2023
Schultz
United StatesThe room air was very dry, typical of that type of hotel. The WiFi wasn’t working, but or stay was just overnight so this wasn’t critical for us.
The location was perfect for us.
Stayed in December 2023
Reviewed: 9 October 2023
Gael
United StatesThe bed was too hard and the coverlet was not great quality -cratchy almost.
Stayed in October 2023
Reviewed: 31 March 2023
Nirka
United Statesno room service
bar
Stayed in March 2023
Reviewed: 26 August 2022
Stewart
United KingdomBreakfast service was very slow when busy.
Breakfast and the room were excellent.
Stayed in August 2022
Reviewed: 20 April 2022
Marina
United StatesWiFi very problematic
Convenient
Stayed in April 2022
Reviewed: 15 April 2022
Mary
United Statesnothing
location
Stayed in March 2022
Reviewed: 23 March 2022
Brian
United StatesCalled the property after check out and asked for a receipt to be emailed to me. Have not received it.
Stayed in March 2022
Reviewed: 29 November 2021
Richard
United StatesGym .. too cramped
Lobby
Stayed in November 2021
Reviewed: 14 November 2021
Karen
United StatesI had expected to have breakfast at the hotel on Monday morning, but was told when we checked in that the bar and dining room were closed. then, the next morning, when I went out to Dunkin Donuts (which is also very close) I found there was coffee in the lobby and complimentary breakfast items. I would have liked to eat at the hotel dining room instead.
the location was exactly where we needed. my husband had a doctor's appointment and the office is about a mile from the hotel.
Stayed in November 2021
Reviewed: 11 October 2021
Rae
United StatesHot tub jets weren’t working, water not warm enough.
Big room, not too far from the Canalway.
Stayed in October 2021
Reviewed: 26 August 2021
John
United StatesSee above
You charged me for breakfast, but they are not serving any due to covid.
Stayed in August 2021
Reviewed: 22 August 2021
Patricia
United StatesStaff was exceptional. We had issue with our TV and they responded quickly and had it replaced pro promptly
Stayed in August 2021
Reviewed: 13 July 2021
Karen
United StatesLobby decor needs an update. Was disappointed in the breakfast options since I had paid more for breakfast to be included in my rate. The prepackaged items on offer were not worth what I had paid.
Good hotel option on a busy expressway exit but also very close to the Erie Canal Bike Trail. Enjoyed the spa and pool area. Also appreciated the complementary bottled water and chocolates for guests. Room was spacious and they were able to accommodate our request for late check out.
Stayed in June 2021
Reviewed: 24 June 2021
Paul
United StatesNothing exceptional but satisfactory. For the rates, I'd expect a bit more. But admittedly, I travel the upstate NY area seldom and can't provide more rate comparison.
Clean enough. Remote app driven check in actually worked.
Stayed in June 2021
Reviewed: 24 May 2024
Bruce
United StatesWe were disappointed that the furniture was run down and shabby. There was grunge in the shower, so my wife did not want to take a shower. The carpet was worn. Most of the furniture was nicked and looked very worn. We have had great experiences in other Hilton Garden Inns around Washington DC and other cities so were surprised that this did not meet up to our expectations.
The location was great, and why we chose it. The bed was comfortable.
Stayed in April 2024
Reviewed: 23 April 2024
Angel
United StatesI didn't like that I didn't book for more time lol, place is great
The staff were great, the lady Becca was very helpful to me and my fiance, she was very nice as well. The bartender Sara was great as well. Rooms were clean, facilities weren't overcrowded. Overall presentation was good. 10/10
Stayed in April 2024
Reviewed: 26 December 2023
Douglas
United Statesdon't know.
I Always stay at this hotel it's great!
Stayed in December 2023
Reviewed: 6 December 2023
Wayne
United Statesthe front desk clerk was very helpful in us checking in little early.
Stayed in November 2023
Reviewed: 27 August 2023
Amy
United StatesDelayed check in; problems with Wi-Fi; business center Wi-Fi not working; staff not overly helpful.
Convenient location, clean.
Stayed in August 2023
Reviewed: 20 August 2023
Petru
United StatesThe room was old , but ok the problem was a bad smell inside and also the bathroom door was broken and not so clean
Stayed in August 2023
Reviewed: 24 June 2023
George
United StatesRoom was on "terrace level", essentially the basement. Air in room was musty. Quality of room didn't match rest of hotel. Hotel was sold out so we couldn't change room.
Lobby
Stayed in June 2023
Reviewed: 14 March 2023
Trent
United StatesThey put me as a no show then when I checked in the girl at the desk was rude to me then she did give me a room and it was not what I reserved and it was a smoking room and to top it all of they billed my card 2 times.
Stayed in March 2023
Reviewed: 22 February 2023
Wisnieski
United Statesvery clean and welcoming
Stayed in February 2023
Reviewed: 22 September 2022
Michael
United StatesNot clean...
The staff was nice and professional
Stayed in September 2022
Showing 1 – 25
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